Refund & Cancellation Policy
Last updated on 28-03-2024 16:32:38
AgriDNA Ventures OPC Pvt Ltd believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
- Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
- AgriDNA Ventures OPC Pvt Ltd does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
- In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 7 Days days of receipt of the products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 Days days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
- In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them. In case of any Refunds approved by the AgriDNA Ventures OPC Pvt Ltd, it’ll take 3-5 Days days for the refund to be processed to the end customer.
Printrove Refund & Cancellation Policy
- Cancellations by the customer – In case we receive a cancellation notice and the order has not been processed by us, we shall cancel the order immediately and refund the entire amount back as credits into your Printrove Account. If we have already printed and shipped the product, we will not be able to approve the cancellation request. In such cases, the product follows the normal lifecycle process
- Cancellation by Printrove – Under certain circumstances it might not be possible for us to accept an order and we may be compelled to cancel the same. We reserve the right to refuse or cancel any order for any reason at our sole discretion. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also ask for additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after you are charged, the said amount will be reversed back in your merchant account in the next ledger closing cycle, which is run every 15 days.
- Manner of Refund – If the order is cancelled and refund is approved, for any reason the refund is awarded in the form of ‘Credits’. Such credit can be utilised for future orders from Printrove
- Transfer of Credit – The credit awarded can be passed and utilised by another customer only once, with prior intimation to Printrove. The customer agrees not to dispute the decision made by Printrove and accept Printrove’s decision regarding the cancellation.
